SHIPPING AT Superadele
Each product is crafted in small batches by hand. Made locally, our products ship globally.
HOW WE SHIP
Our online store is open 24/7 and we ship Monday through Friday, excluding holidays.
- Items in stock ship out the same day, if received before 12:00 pm PST.
- Items not in stock are made to order. Once completed and ready to ship, it will ship according to the Shipping Method chosen at Checkout.
- Orders in high demand will have an estimated production time listed on its product page and will ship according to the date listed.
- If an item is out of stock, or if there will be some delay, you will be notified you as soon as possible.
The Shipping Rate you select applies to your complete order, and not to each item ordered.
If you have a special shipping need, email us and we’ll see what we can do.
SHIPPING RATES
We offer these subsidized shipping rates:
DOMESTIC
We use the US Postal Service and FedEx for domestic shipments.
Free shipping -– Standard Express (domestic United States)
INTERNATIONAL
We partner with Federal Express to deliver your orders overseas. To help lower transportation costs for our foreign customers, we have just one fixed shipping fee.
$15 -- Flat rate (for any size, any amount, any country)
Duty and Tax are calculated separately from Shipping and are based on your country’s import policies. At Checkout, you may see this amount included in the Shipping field.
NOTES ABOUT SHIPPING WITH FEDEX:
- FedEx delivers Monday thru Friday.
- FedEx does NOT deliver to Post Office boxes (P.O. Box).
- Your package is completely trackable through FedEx.com.
FAQ
HOW WILL I KNOW WHEN MY PRODUCT WILL SHIP?
When your product is ready to ship, you will receive a Shipping Notification email with the tracking information. Most products ship within a couple of days of receiving your order. Products in high demand will be divided into Batches, which you’ll notice on the product page in red font. You will see which Batch Production Run your order is in and the expected date it will ship.
WHERE IS MY SHIPPING NOTIFICATION EMAIL?
If you have not received e-mail confirmation from us acknowledging your order, please check your Spam or Junk folder. For Gmail users, please check your Promotions folder.